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Determine the front and rear of the RetraStrap: The correct position is to have the metal D-Ring in the shoulder pad pointing upward and the buckle pointing downward when worn on your torso.
Attach the RetraStrap to the side of the handle closest to you. for example if you usually pull your bag with your right hand, attach the RetraStrap to the left side of the handle. Make sure the attachment is tight and secure.